Bobbie J Martin

Arrowmac - Freelance Technical Writer

July 2022 – Present

 

Recent projects include:

• Revised 12 technology services resource guides by collaborating with marketing and data center team members, analyzing information gaps, and interviewing Subject Matter Experts (SMEs) over the course of six months to ensure alignment with current technology trends.

• Created original content for data center playbook used by hundreds of people, including internal teams and reseller partners.

• Newly published guides resulted in a 30% increase in documentation downloads by global technology teams.

• Collaborated with telecom marketing team to produce a product guide for the Hosted Voice application.

• Created a customized quick reference guide for a telecom call center mobile application.

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Actalent, Inc. - Remote Technical Writer (Contractor)

November 2023 - May 2024

• Performed proofreading and editing tasks for 10 to 14 engineer-submitted reports and specifications each week for nuclear reactor plant projects (six-month contract).

• Focused on checking accuracy and adherence to established guidelines, grammar, and spelling.

• Trained engineers on advanced MS Word features by incorporating hands-on practice and offering one-on-one support to improve Word and Excel template adherence.

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Niagara Networks - Remote Technical Writer

​June 2016 - November 2023

 

• Design and implement new Word templates; use to develop user guides, quick start guides, release notes, and other end-user documentation in hard-copy and online format.

• Revamp online Help system for network packet broker and bypass configuration firmware using RoboHelp and MadCap Doc-To-Help single-sourcing application.

• Manage the documentation process from start to finish for each product release, working with global software developers and quality assurance (QA) teams.

• Experience in Agile methodology and project management principles to handle multiple documentation tasks concurrently for each product release.

• Research a variety of network technologies to better understand and write about new features when internal product specifications or requirements are not available.

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GE Hitachi (Per Se Group Contractor) - Contract Writer

​April 2015 - June 2016

• Worked on-site at GE-Hitachi Nuclear Energy organizing each phase of operation and maintenance (O&M) documentation and record management process for existing nuclear plants.

• Edited engineer submitted instructions to strive for 100% error-free documentation.

• Reduced the amount of documentation-related questions from engineers 50% by using the Agile methodology to implement a documentation Kanban board.

• Enhanced the procedure documentation process for over 100 team members by improving Microsoft Word templates used internally.

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Sabre Hospitality Solutions - Sr. Technical Writer

​May 2011 - April 2015

 

• ​Collaborated with development team to update existing Web Service API specifications for hotel and channel reservation messaging interfaces. As the sole internal technical writer, I provided internal documentation support to multiple Agile SCRUM development teams.

• Contributed technical writing services to other departments in areas of document development, template creation, document reviews, and documentation management.

• Designed and implemented Confluence Wiki space for internal product-related documentation, as well as created and maintained interface development team's SharePoint site.

• Created MS Word templates for proprietary internal/external documentation, such as product overviews, system reference documents, data migration guides, process documents, diagrams, and flow charts. Ensured documents adhered to published style and branding guidelines.

• Worked with business analysts and QA team to develop use case and test scenario documentation for critical systems.

• Initially started as online Help contributor, updating existing online Help system for each product release, using RoboHelp and MS Word.

 

Radiant Systems (An NCR Company) - Sr. Technical Writer

​March 2004 - March 2011

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• Designed and developed end-user documentation for Aloha POS and other hospitality end-to-end technology solutions.

• Responsible for creating install guides, end-user documentation, and online Help stationary for documentation team. (WebWorks ePublisher)

• Created custom release documents to showcase the enhancements for each product release. (MS Publisher)

• Gathered and assessed needs from multiple product teams (i.e., software development, product management, and other technical writers) to create customized documentation for multiple product lines.

• Created MS Project template and tutorial to improve the documentation department’s planning process.

• Developed proposal (RFI/RFP) response template for sales department, which reduced the time the sales team spent creating response documentation by 50%.

• Consistently received exceeds expectations and star performer on employee performance reviews.

• Worked for company previously as a POS installation analyst and in-house trainer.

 

Click2Learn - Contract Technical Writer

​Nov 2003 - March 2004

 

• ​Developed technical user guides and business process examples from scratch, to support a B2B integration suite, and help increase customer usability.

• Developed business process examples for increased usability.

 

UICI (Health Markets) - Contract to Hire Technical Writer

​March 2001 - May 2003

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• Designed, developed, and edited templates and instructional guides for health insurance company’s project management documentation. (MS Word, Adobe FrameMaker)

• Hand-picked by executive manager to collaborate with team members in JAD sessions to create a project management methodology for an insurance processing company. Responsible for creating all project-related templates.

• Collaborated with IT group to create system and network policies and guidelines.

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